Refund & Returns Policy

(As per Consumer Protection (E-commerce) Rules, 2020)

At GEO TRENDS, we are committed to fair trade practices, transparency, and customer satisfaction. This Refund & Returns Policy is drafted in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-commerce) Rules, 2020.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms mentioned below.

๐Ÿšซ No General Returns or Exchanges

As permitted under applicable consumer protection laws, GEO TRENDS does not offer a general return or exchange option.

Returns or refunds will not be accepted for reasons including but not limited to:

  • Change of mind after placing an order
  • Incorrect selection of product, size, color, or design by the customer
  • Personal preference or expectation mismatch
  • Minor variations in color, texture, finish, or appearance
  • Delay caused by courier or logistics partners

Customers are advised to carefully review product descriptions before placing an order.

โœ… Valid Grounds for Refund or Replacement

In accordance with Rule 4(5) of the Consumer Protection (E-commerce) Rules, a refund or replacement will be considered only in the following cases:

  • Delivery of a damaged product, or
  • Delivery of a wrong product (not matching the order placed)

No other claims shall be entertained.

โฑ๏ธ Mandatory 24-Hour Intimation Requirement

To be eligible for review, the customer must notify GEO TRENDS within 24 hours of delivery.

The complaint must include all of the following mandatory proofs:

  • ๐Ÿ“ธ Clear images of the product
  • ๐Ÿ“ฆ Images of the outer and inner packaging
  • ๐ŸŽฅ Unedited unboxing video, recorded from the moment the sealed package is opened

โš ๏ธ Claims submitted after 24 hours or without the required evidence shall be automatically rejected, as permitted under applicable law to prevent misuse and fraudulent claims.

๐Ÿ“ฉ Complaint & Grievance Redressal Process

Customers may raise a complaint by contacting us within 24 hours of delivery through:

Details required:

  • Order ID
  • Description of the issue
  • Supporting images and unboxing video

All grievances will be acknowledged within 48 working hours and resolved within a reasonable time frame as prescribed under law.

๐Ÿ” Verification & Decision Authority

  • All claims are subject to internal verification and inspection
  • GEO TRENDS reserves the right to accept or reject any claim based on evidence
  • The decision taken after verification shall be final and binding

๐Ÿ”„ Refund or Replacement Resolution

If a claim is approved:

๐Ÿ” Replacement

  • A replacement will be shipped, subject to product availability

๐Ÿ’ฐ Refund

  • If replacement is not feasible, a refund will be initiated
  • Refunds will be processed to the original mode of payment
  • Processing timeline: 5โ€“7 working days from approval

โš ๏ธ Shipping fees, COD charges, or handling charges (if any) are non-refundable, unless required by law.

๐Ÿ“ฆ Product Condition Requirement

For approved claims:

  • The product must be unused
  • Must be returned in original condition with all tags and packaging intact
  • Products showing signs of use, damage after delivery, or tampering will not qualify

๐Ÿšš Courier & Transit Disclaimer

Once the product is handed over to the logistics partner:

  • GEO TRENDS is not responsible for delivery delays beyond its control
  • External damage to packaging without product damage does not qualify for claims

๐Ÿงพ Legal Disclaimer

  • Natural variations in color, texture, or finish are inherent product characteristics and not defects
  • This policy is framed in compliance with Indian consumer laws
  • GEO TRENDS reserves the right to amend this policy without prior notice

๐Ÿ“ž Grievance Officer Details

GEO TRENDS โ€“ Grievance Redressal Officer
๐Ÿ“ง Email: [email protected]
๐Ÿ“ฑ Phone: +91 7860229786
๐Ÿ•˜ Working Hours: Monday to Saturday, 10 AM โ€“ 6 PM

Last updated: 01/02/2026