Refund & Returns Policy

Applicable Law: Consumer Protection Act, 2019 | Consumer Protection (E-Commerce) Rules, 2020

GEO TRENDS is committed to delivering genuine leather products of consistent quality. This policy defines the conditions under which a return, replacement, or refund may be considered. By placing an order on geotrends.in, you confirm that you have read and agreed to the terms below.

1. No General Returns or Exchanges

GEO TRENDS does not offer general returns or exchanges. All sales are final once payment is confirmed and the order is dispatched.

Returns or refunds will not be considered for:

  • Change of mind after placing the order
  • Incorrect product selection by the customer (style, colour, or design)
  • Personal preference or expectation mismatch
  • Minor natural variations in leather texture, grain, colour, or finish – these are inherent characteristics of genuine leather and are not manufacturing defects
  • Delivery delays caused by courier or logistics partners
  • Damage caused by misuse, mishandling, or negligence by the customer after delivery

Customers are strongly advised to carefully review all product descriptions, dimensions, images, and material details before placing an order. Contact us at [email protected] if you have any pre-purchase questions.

2. Valid Grounds for Refund or Replacement

A refund or replacement will be considered only in the following circumstances:

  • Delivery of a product that is physically damaged (manufacturing defect or verified transit damage)
  • Delivery of a wrong product that does not match the order placed on geotrends.in

No other grounds for return or refund shall be entertained.

3. Mandatory Reporting Window: 24 Hours

To be eligible for any claim, you must contact GEO TRENDS within 24 hours of delivery.

Claims submitted after 24 hours of delivery will not be accepted under any circumstances, as permitted under applicable consumer protection law to prevent fraudulent or belated claims.

Delivery time is determined by the timestamp recorded by the courier partner at your address.

4. Mandatory Evidence Requirements

All claims must include the following in your first message. Incomplete submissions will not be reviewed:

  • Your Order ID and the registered mobile number or email address used at checkout
  • Clear photographs of the product showing the damage or confirming it is incorrect
  • Photographs of the outer packaging on all sides and the inner packaging material
  • A single, unedited, continuous unboxing video recorded from the moment the sealed package is first opened – this is mandatory without exception

GEO TRENDS reserves the right to reject any claim that does not meet all of the above evidence requirements.

5. How to Submit a Claim

Submit your claim within 24 hours of delivery via:

Include your Order ID, a description of the issue, and all required photographic and video evidence in your initial message. Do not send multiple partial messages – all evidence must be submitted together.

6. Claim Verification & Decision

All claims are subject to internal review by the GEO TRENDS team. GEO TRENDS reserves the right to accept or reject any claim based on the evidence provided and the nature of the reported issue.

Acknowledgment of a claim does not constitute approval. The decision of GEO TRENDS following verification is final and binding on the customer.

Verification typically takes 2 to 3 business days from receipt of complete evidence.

7. Resolution: Replacement or Refund

Replacement

If a claim is approved, a replacement product will be dispatched subject to stock availability at no additional cost to the customer, to the original delivery address.

Refund

If a replacement is not available, a full refund of the product value will be processed to the original payment method within 5 to 7 business days of approval.

The actual credit to your account may take a further 2 to 3 business days depending on your bank or payment provider. Total timeline from approval: up to 10 business days.

8. Product Condition for Approved Returns

Where a physical return is required as part of claim resolution, the product must be:

  • Unused and in the exact same condition as received
  • Returned in all original tags, packaging, and accessories

Products showing signs of use, post-delivery damage, tampering, or missing original packaging will not qualify for resolution even after initial claim approval.

9. Non-Refundable Items

The following are non-refundable under all circumstances:

  • Discount amounts, promotional credits, or coupon values applied at checkout
  • Any charges arising from failed delivery attempts due to customer fault (e.g., incorrect address, refusal of delivery, unavailability)

Refunds are issued for the product value only.

10. Grievance Redressal Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Redressal Officer is:

Grievance Officer, GEO TRENDS

Email: [email protected]

Phone: +91 7860229786

Address: 32/2 Topsia Road, Kolkata – 700046, West Bengal, India

Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

All grievances will be acknowledged within 48 working hours and resolved within a reasonable timeframe as prescribed under applicable law.

Last updated: April 29, 2026

This policy is governed by the laws of India and forms part of the Terms & Conditions of GEO TRENDS.

Contact Us

GEO TRENDS | 32/2 Topsia Road, Kolkata – 700046, West Bengal, India

Email: [email protected]  |  Phone / WhatsApp: +91 7860229786

Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST